Privacy Policy

PRIVACY POLICY

Last Updated: May 2026

At House of Kutch LLP (“House of Kutch”, “we”, “our”, or “us”), we value trust, discretion, and responsible stewardship — not only of heritage and craft, but also of the information entrusted to us.

This Privacy Policy explains how information may be collected, used, stored, and protected when you visit our website, place an order, contact us, or interact with House of Kutch.

By using this website, you consent to the practices outlined below.

1. WHO WE ARE

Registered Entity: House of Kutch LLP
Registered Address: MES Road, Bhuj-Kutch, Gujarat, India
GSTIN: 24AARFH5026Q1ZT
Email: connect@hokutch.com
Phone: +91 7506339993

2. INFORMATION WE COLLECT

To process orders, assist with communication, and fulfil delivery and billing requirements, we may collect limited customer information, including:

Personal Information

  • Full name
  • Email address
  • Mobile number
  • Billing address
  • Shipping address

Transaction Information

  • Order details
  • Purchase information
  • Transaction status
  • Payment-related metadata

Communication Information

Where customers contact us through email, WhatsApp, forms, or other communication channels, we may retain relevant communication details for customer support and order assistance.

3. HOW WE USE YOUR INFORMATION

Information shared with House of Kutch is used thoughtfully and only for legitimate operational purposes, including:

  • Order processing and fulfilment
  • Billing and invoicing
  • Shipping and delivery coordination
  • Customer communication and support
  • Refund processing (where applicable)
  • Payment verification and fraud prevention
  • Internal operational, legal, taxation, and compliance purposes
  • Improving website functionality and customer experience

We make every reasonable effort to ensure information shared with us is treated responsibly and respectfully.

Customer information is not sold, rented, traded, or commercially misused.

4. PAYMENT SECURITY

Payments made on the House of Kutch website may be securely processed through trusted third-party payment providers, including Razorpay.

Available payment methods may include:

  • Credit Cards
  • Debit Cards
  • UPI
  • Net Banking
  • Wallets
  • EMI options (where enabled)

Please note:

House of Kutch does not directly store full payment card, banking, or sensitive financial information. Payment processing is managed through secure payment gateway partners in accordance with their own privacy and security standards.

5. COOKIES & WEBSITE FUNCTIONALITY

To improve website performance, browsing experience, and checkout functionality, our website may use cookies and similar technologies.

Cookies may help:

  • Enable secure checkout functionality
  • Maintain website performance and stability
  • Improve browsing experience
  • Remember preferences during visits
  • Support WooCommerce functionality and shopping cart processes
  • Facilitate payment and order processing

By continuing to browse or use this website, you consent to the reasonable use of cookies essential for website functionality.

You may disable cookies through browser settings; however, certain website features or checkout functions may not work as intended.

6. THIRD-PARTY SERVICES

To operate responsibly and efficiently, House of Kutch may work with trusted third-party service providers, including:

  • Razorpay (payment processing)
  • WooCommerce (website and order functionality)
  • Logistics and courier partners (shipping and delivery)
  • Communication services such as email or WhatsApp support

Only limited and necessary information required for fulfilment, operations, support, billing, delivery, or payment processing may be shared.

7. DATA PROTECTION & CARE

We take reasonable and practical measures to safeguard customer information from misuse, unauthorised access, disclosure, or loss.

While House of Kutch takes privacy seriously, no digital transmission, storage system, or online platform can be guaranteed as completely secure. By using the website, customers acknowledge this inherent limitation of digital systems.

8. DATA RETENTION

Information may be retained for reasonable periods where necessary for:

  • Order fulfilment
  • Customer service and communication
  • Accounting and taxation requirements
  • Legal or regulatory compliance
  • Record-keeping and operational purposes

We retain only information reasonably required for legitimate business purposes.

9. MARKETING & COMMUNICATION

House of Kutch does not use customer information irresponsibly.

If newsletters, updates, invitations, product announcements, or communications are introduced in the future, communication shall remain limited, respectful, and relevant.

Customers may opt out of non-essential communication at any time.

10. YOUR RIGHTS

Customers may contact House of Kutch to:

  • Update personal information
  • Correct inaccurate details
  • Seek clarification regarding information shared with us
  • Raise privacy-related concerns

Requests may be made by contacting:

connect@hokutch.com

11. POLICY UPDATES

House of Kutch reserves the right to revise or update this Privacy Policy from time to time to reflect legal, operational, technical, or website-related changes.

The most recent version published on this website shall apply.

12. CONTACT US

For privacy-related questions, assistance, or concerns, please contact:

House of Kutch LLP
MES Road, Bhuj-Kutch, Gujarat, India
Email: connect@hokutch.com
Phone: +91 7506339993