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Shipping Policy

SHIPPING POLICY

Last Updated: May 2026

At House of Kutch, every object carries a story of craft, materiality, heritage, and care. We make every effort to ensure your order is prepared thoughtfully and delivered responsibly.

This Shipping Policy outlines dispatch timelines, shipping coverage, delivery expectations, and shipping-related terms.

1. SHIPPING COVERAGE

House of Kutch currently ships across:

India
Select International Destinations

International shipping availability may vary depending on logistics feasibility, courier accessibility, customs regulations, and destination serviceability.

If your country or location is unavailable during checkout, kindly contact us at:

connect@hokutch.com

2. DISPATCH TIMELINES

Most House of Kutch works available on the website are ready-to-ship collectible objects.

Ready-to-Ship Works

Orders are generally dispatched within:

3–5 working days

Handmade, Limited Edition & Made-to-Order Works

Certain works may involve hand-finishing, preparation, bespoke production, or artisan-led processes and may require:

Approximately 2–4 weeks

Bespoke or Commissioned Works

Timelines for commissioned, customised, or bespoke works shall be communicated separately through direct correspondence.

Please note:

All timelines are approximate and may occasionally vary depending on production schedules, artisan timelines, logistics conditions, holidays, weather disruptions, customs procedures, remote locations, or unforeseen circumstances.

3. SHIPPING CHARGES

India

We currently offer:

Free Shipping Across India

International Orders

Shipping charges for international orders may vary depending on:

Destination country
Package size and weight
Shipping method
Customs or logistical requirements

Applicable shipping charges, if any, may be reflected at checkout or communicated separately where required.

4. COURIER & LOGISTICS PARTNERS

Orders are fulfilled through trusted logistics and courier partners selected according to shipment type, destination, and handling requirements.

House of Kutch reserves the right to determine the most suitable logistics partner for safe and reliable delivery.

5. DELIVERY & SIGNATURE REQUIREMENT

For select premium, fragile, collectible, or higher-value shipments, House of Kutch may require delivery acknowledgement or signature confirmation upon receipt.

Customers are requested to ensure availability at the shipping address to avoid delays or failed delivery attempts.

6. INTERNATIONAL CUSTOMS, DUTIES & TAXES

For international orders:

Customs duties, import taxes, local charges, destination-country fees, or related government levies (if applicable) remain the responsibility of the customer.

House of Kutch is not responsible for customs-related delays, inspections, additional charges, or local import regulations applicable in destination countries.

7. SHIPPING DELAYS

While we strive to dispatch and deliver orders responsibly and within reasonable timelines, delays may occasionally occur due to:

Weather disruptions
Public holidays
Courier delays
Remote delivery locations
Customs processing
High shipping volumes
Force majeure or events beyond reasonable control

Estimated timelines should therefore be understood as indicative and not guaranteed delivery commitments.

8. ADDRESS ACCURACY

Customers are responsible for ensuring that billing and shipping information provided at checkout is accurate and complete.

House of Kutch shall not be responsible for delays, failed deliveries, return shipments, or additional charges arising due to incorrect, incomplete, or inaccurate address information.

9. TRANSIT DAMAGE OR INCORRECT ITEM

In the event of:

Transit damage, or
Receipt of an incorrect item

customers must notify House of Kutch within 48 hours of delivery by writing to connect@hokutch.com with supporting photographs.

We strongly recommend recording an unboxing video for ease of process in case of transit-related concerns, as it helps us work more efficiently with our courier and logistics partners while reviewing claims.

Claims raised after 48 hours of delivery may not be accepted.

Please refer to our Returns & Refunds Policy for further details.

10. LOST, FAILED OR RETURNED SHIPMENTS

In rare circumstances where shipments are returned due to repeated failed delivery attempts, refusal to accept delivery, incorrect address details, or non-availability of the recipient, House of Kutch reserves the right to review re-shipping requests on a case-by-case basis.

Additional shipping charges may apply where re-dispatch is requested.